Trane Comfort Specialist
Do you have a Heating or Cooling project in Niagara we can help with?
What is a Trane Comfort Specialist
– Choosing a furnace or air conditioner isn’t just about finding someone with a truck and a toolbox—it’s about finding the right expertise. Many one-person operations may offer quick installations, but few have the knowledge to do it correctly, and even fewer will stand by their work when issues arise.
– With these providers, you might discover that their service ends once the installation is complete. If you have a question or need a repair later on, you’ll often find they’re hard to reach—or worse, they only handle installations.
– Trane understands that true peace of mind comes from dependable service, not just a quality product. That’s why they’ve built a network of trusted heating and cooling professionals, going beyond just the basics.
– The Trane Comfort Specialist (TCS) program was designed to ensure companies like Marty’s Heating & Air Conditioning consistently meet a higher standard. It’s a commitment that holds us accountable to provide exceptional service and support, long after the installation is done.
Who can become a Trane Comfort Specialist?
Only companies that live up to Trane’s strict standards can display the TCS badge,
and in Ontario, only 19 companies have been certified as a TCS dealer.
These standards are laid out through Certification, which requires meeting a stringent list of qualifications including:
– Minimum two technicians on staff full time – not subcontractors
– Qualified Customer Service Reps must be able to answer the phones
– TCS Dealers must attend training courses scheduled yearly
– Must agree to random facility inspections and random inspections of scope of work done in customer homes
– Honour all Trane promotions including, financing, rebates, and government and utility rebates
– Must have exceptional online reviews above 4.7 stars
– Full liability insurance to protect customer’s homes
– Must past at leas 30 customer satisfaction surveys yearly
– Plus more!
Each year, the company must meet the qualifications and if a TCS Dealer does not pass, their Certification may be revoked.
Why does this help YOU?
You’ll have the Peace of Mind that your Trane system is quality you paid for.
– Only technicians who have passed Trane Installation guidelines know how to install Trane Equipment so it works to it’s maximum efficiency, works reliably and lasts as long as possible. Installation Errors can cause damage and operational issues that may prevent you from experiencing the best comfort in your home!
You’re covered by Marty’s Extra Steps
As a Certified TCS Dealer, we guarantee more comprehensive coverage for your system
– 1 Year Parts and Labour Coverage on any new Trane Installed System
– 100% Satisfaction Guarantee. We’ll go the extra distance to make sure you’re satisfied with your Trane System
– Excellent Customer Service – We review our procedures all the time to give you the best customer service possible.
If something goes wrong, you’re covered by Marty’s Liability Insurance
– Five Million Dollars of full liability coverage in case of unexpected problems.
Ten Year Parts Coverage from Trane with Registered Extended Warranties
– TCS Dealers can access extra coverage on those moments when your Trane equipment is JUST OVER your warranty term length.
Marty’s Comfort Club
– Exclusive optional membership to get you the white glove treatment. Three Tiers of coverage to look after your home comfort all year round.